Terms of service

Last updated: 29 March 2026

This website is operated by Lines Of White. Throughout the site, the terms “we”, “us” and “our” refer to Lines Of White. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.

These Terms of Service apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all of these terms, then you should not access the website or use any services.

We may update these Terms of Service from time to time by posting changes on this page. It is your responsibility to check this page periodically for updates. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

1. Online store terms

By using this site, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and have given us your consent to allow any minor dependants to use this site.

You must not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction through your use of the site.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

A breach of any of these Terms may result in immediate termination of your access to our services.

2. General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted over various networks and may be adapted to technical requirements of connecting networks or devices. Payment information is processed securely through our payment providers.

Headings in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

3. Products

We currently sell clothing products only, including t-shirts and hoodies, and currently ship within the United Kingdom only.

All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer, and to discontinue any product at any time.

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colours will be accurate, and slight variations in colour, print placement, or finish may occur.

Because our products are made to order, there may be small differences between product images shown on the website and the final item received.

4. Pricing and payment

All prices shown on our website are in GBP (£).

We reserve the right to change prices at any time without notice.

Payment must be received in full before your order is processed and dispatched.

We use Shopify Payments to process payments securely. By submitting payment information, you represent and warrant that you are authorised to use the chosen payment method.

We reserve the right to refuse or cancel any order if fraud, an unauthorised transaction, or other unlawful activity is suspected.

5. Orders

Once you place an order, you will receive an order confirmation email. This email is an acknowledgement of your order and does not necessarily mean that your order has been accepted.

We reserve the right to accept or reject any order at our discretion. For example, we may refuse an order where a product is unavailable, where there has been a pricing or product description error, or where we suspect fraud or misuse.

If we cancel your order after payment has been taken, we will refund the amount paid using the original payment method.

6. Made-to-order products

Our products are generally made to order. This means that production begins after your order is placed rather than goods being held as finished stock.

Estimated processing and delivery times are provided for guidance only and are not guaranteed.

7. Shipping and delivery

We currently deliver to UK addresses only.

Delivery times shown on our website are estimates only. We are not liable for delays caused by couriers, weather, high demand, public holidays, incorrect address details supplied by the customer, or other circumstances outside our reasonable control.

It is your responsibility to provide accurate delivery information when placing your order. If a parcel is returned due to an incorrect or incomplete address, or because it was not claimed, additional shipping charges may apply for reshipment.

Please refer to our Shipping Policy for further details.

8. Returns, refunds, and cancellations

Your rights to cancel, return, or request a refund are set out in our Returns & Refunds Policy.

Nothing in these Terms affects your statutory rights under UK consumer law. Consumers buying online generally have rights relating to cancellation, and goods must be as described, of satisfactory quality, and fit for purpose.

If a product is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with your legal rights.

9. Accuracy of information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate or more complete sources of information where appropriate.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site unless required by law.

10. Intellectual property

All content on this website, including but not limited to text, graphics, logos, designs, images, product artwork, branding, and layout, is owned by or licensed to Lines Of White and is protected by intellectual property laws.

You must not reproduce, duplicate, copy, sell, resell, exploit, distribute, or otherwise use any part of the website or its content without our prior written permission.

11. Optional tools and third-party services

We may provide access to third-party tools, platforms, or services which we neither monitor nor control.

We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party services.

Your use of third-party services made available through our website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those services are provided by the relevant third party.

12. Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

13. Prohibited uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

for any unlawful purpose
to solicit others to perform or participate in unlawful acts
to violate any laws or regulations
to infringe upon our intellectual property rights or the rights of others
to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
to submit false or misleading information
to upload or transmit viruses or malicious code
to collect or track the personal information of others
to spam, phish, scrape, crawl, or interfere with the security features of the website

We reserve the right to terminate your use of the site for violating any prohibited uses.

14. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or for death or personal injury caused by negligence.

To the fullest extent permitted by law, Lines Of White shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the website or any products purchased through the website.

Where liability cannot be excluded but can be limited, our liability shall be limited to the fullest extent permitted by law.

This does not affect your statutory rights as a consumer.

15. Indemnity

You agree to indemnify, defend, and hold harmless Lines Of White and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The remainder of the Terms shall remain valid and enforceable.

17. Waiver

No failure or delay by us in exercising any right under these Terms shall operate as a waiver of that right.

18. Entire agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and us in relation to your use of the website and your purchase of products from us.

19. Governing law

These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of England and Wales.